What entities are using Twilio for click-to-call?

I know a lot of entities that have given up on Twilio. Here is why:

1- Twilio simply does not work on web based external-consumer-facing implementations because WebRTC is still an emerging standard and is not supported by all web browsers. It can be great for internal company intranet or application specific use cases but not if you want your existing and potential customers to be able to call you from your  website.
2- It is complex to stich all the features together for twilio integration. They do offer extensive knowledge base on their website because you have to go through and understand a bunch of technical documentation before you can play with twilio API. Most companies want to focus on their core business and not VOIP technology related integrations.
3- Support is hard to get and comes when the damage has already been done.
4- Lack of Analytics on calls, who is calling, etc.

I'd recommend you look at Click-2-call API made easy before you make an investment decision.

2 Replies to “What entities are using Twilio for click-to-call?”

  1. I am using it for my SaaS, Calloud, which provides businesses with an easy way to create custom click to call phones that they can place on their websites, emails and online ads.

    So far it's been a great experience. Their docs are very clear and well-written, and just in case, their support team is awesome and will help you in any way they can.

  2. Have you checked out Tokpod (https://www.tokpod.co) ?

    It is perhaps the only product out there that will let your visitors initiate a call directly from your website with a single click of a button and allow you to see phone call tracking data including origin. Try it out – it is original and straight forward. I saw an instant increase in my conversion.

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